Privacy Policy & Cookies

Privacy Policy & Cookies

EchoStar Europe is committed to protecting and respecting your privacy.

This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of personal information that you may provide via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site. In submitting information to us via this site you consent to our collection, use and disclosure of such information as set out in this Privacy Policy.

For the purposes of the Data Protection Act 1998, the data controller is EchoStar Consumer Products Limited t/as EchoStar Europe of Beckside Design Centre, Millennium Business Park, Station Road, Steeton, Keighley West Yorkshire BD20 6QW, UK. 

Information You Provide

Some areas of this site may ask you to submit personally identifiable information in order for you to benefit from the specified features (such as newsletter subscriptions, warranty service, product registration, tips/pointers or order processing,) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed what information is required and what information is optional.
Information that we may collect and process may includes but is not limited to the following: 

  • Information that you provide by filling in forms on our site (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Cookies & Passive Information Collection

As you navigate through this site, certain anonymous information can be passively collected (that is, gathered without you actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this site some of this anonymous information, such as the URL of the site you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies. This site may use and combine such passively collected anonymous information to provide better service to site visitors, customize the site based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the site for your use. Such information is not combined with personally identifiable information collected elsewhere on the site unless you have consented.

Presently this site uses a number of cookies which are used solely for the purpose of identifying unique visitors, monitoring usage of the site and identifying the source of visitors to the site. This helps us to improve the way our site works, for example by ensuring that users are finding what they are looking for easily.

The number and type of cookies used by this site may change from time to time. This policy will be updated accordingly to ensure that you are informed about how this site uses cookies.

Where We Store Your Personal Information

The data that we collect from you may be transferred to, and stored at, a destination within or outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

Use and Disclosure of Information

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for any other purpose specified. In addition, we may make full use of all information acquired through this site that is not in personally identifiable form. If you provide personally identifiable information to this site, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We will not disclose personally identifiable information you provide via this site to third parties. 

Your Rights

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you before collecting any data if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information. You can also exercise your right at any time by contacting us on the details below. 

Security, Access, Correction, and Deletion

All personally identifiable information you submit to us via this site will be handled in accordance with the Data Protection Act 1998. You should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure. Please note that it is possible that personally identifiable information you submit to us via this site may be temporarily transferred via a route outside of the European Economic Area as it is transmitted from you to us.

To keep personally identifiable information that you provide via this site accurate, current, and complete, please contact us as specified below and we will take appropriate steps to update or correct such information in our possession.

Links to Other Websites

This site may contain links or references to other sites to which this Privacy Policy does not apply. We encourage you to read the Privacy Policy of every site you visit. We are in no way liable for the practices of such third party site operators. 

How to Contact Us

If you have any questions, comments, requests, or concerns related to this Privacy Policy or the information practices of this site, or if you would like to opt out of future communications, please contact us at:

Changes to This Privacy Policy

If this Privacy Policy changes, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information.

Last updated May 1, 2012
© 2012 EchoStar Europe. All rights reserved.
EchoStar Europe is a business unit of EchoStar Technologies L.L.C., an operating entity of the publicly traded EchoStar Corporation.