HDS-600RS - Support

Trailer booking allows you to schedule the recording of an individual programme or series directly from a programme trailer on BBC channels. During certain trailers, a ‘Book Me’ message and green button icon will appear in the top right hand corner of your TV screen (see figure 1).

Pressing the green button will present a list of booking options (see figure 2), by selecting one option only you may record a single programme or the complete series, the selected item/s will then be automatically placed in your recording schedule and will be highlighted in the TV guide. In order to use trailer bookings your HDS-600RS must be updated to software version 119R or later.

Please see 'How can I find my current software version?' and see here for details of the latest software update.

Figure 1 - Book Me' icon

Figure 2 - Booking options pop-up

To turn off subtitling there are 2 options:

• Press the "SUB" button on your remote control and select "OFF" using the UP/DOWN buttons, then press "OK" to select.
• Please go to Menu>Settings>Languages>Subtitles and select "OFF" using the UP/DOWN buttons, then press "OK" to select.

Our Support Team has recently received feedback from a small number of customers about some scheduled recording events not being fully recorded. We would like to apologise for this inconvenience. We have identified that this is a software issue and not a hardware problem and confirm that we now have a software fix for this issue.

Symptom:
An affected program will be listed within the main library as a successfully recorded event but the duration length will be listed as a few seconds. When attempting to playback this event the duration will also be for a few seconds also. This does not affect a specific channel or recording event type.

Solution:
There is now a new software release (117R) that provides a fix for the above issue and we recommend that you update your box as soon as possible. Initially, you can get the update over the internet or by manual download. We hope to make the update available by over-the-air download in due course. Please continue to frequently check these support pages for updates.

Firstly, you’ll need to connect your HDS-600RS to the Internet using your broadband router. If you want to watch on your Mac® or PC you’ll need to create a Sling Account and you can watch online at http://uk.slingbox.com. If you want to watch TV anywhere on a mobile phone, device or tablet* you’ll need to buy and download the SlingPlayer® Mobile that corresponds to your device. See www.myechostar.com/support/tvanywhere for further details.

* If you have an iPad or an Android tablet you need to buy and download SlingPlayer® Mobile for phones and not the tablet specific app due to issues with compatibility with the HDS-600RS.

EchoStar may from time to time release new software updates for your product.

There are 3 simple ways to get software updates:

• Over the air via the satellite signal.
• Via the Internet.
• Manually download from myechostar.com.

Updates are normally made Over-the-Air (OTA) via satellite so your unit receives these updates automatically. A pop-up message will be displayed on your TV screen whenever an update has been received.

Software updates are also available via the Internet. It is therefore recommended that you connect your HDS-600RS to the Internet via your broadband router. When an update is available, a pop-up message will be displayed on your TV screen. All you need to do is follow the instructions to install the update. Please note that you must have an active and stable Internet connection to successfully receive the download. After the download appears to have been completed, please check to see if the latest version is registered in the menus (how to check software version). If your first attempt was not successful, please try again at a later time of the day - due to network loading at peak times, updating over the Internet may occasionally take longer than is expected.

Alternatively, you can download the latest version of software from Support section and manually download it to your product using a USB Flash Stick. For detailed instructions, please consult the User Guide.

Yes, and more! In addition to enabling you to pause and resume a channel you are watching for up to 1 hour, your HDS-600RS automatically starts to save everything as soon as you tune to a channel. So, as long as you don’t change channel, power-off your box or put it into stand-by you can rewind for the length of time you’ve been watching a channel up to 1 hour.

Please see the User Guide or Getting Started for detailed instructions.